Refund policy

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

General Returns

You have the right to cancel your purchase within 14 days of receiving the item without providing a reason. In such cases, we will refund the full product price, excluding shipping costs. If your order was shipped with free shipping, the original shipping costs incurred by us may be deducted from your refund.

To be eligible for a return, your item must be in the same condition as when you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Shipping Costs

  • For returns due to defective, damaged, or incorrect items, we will cover the return shipping costs.
  • For voluntary returns (such as changing your mind or ordering the wrong size), the buyer is responsible for the return shipping costs. Additionally, if the order was shipped with free shipping, the original shipping cost incurred by us may be deducted from your refund.

Partial Refunds

Partial refunds may apply under the following circumstances:

  • The returned item is missing parts or accessories.
  • The item is not returned in its original packaging, resulting in a reduction in its resale value. In such cases, the corresponding cost will be deducted from the refund.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as custom products (e.g., special orders or personalized items). Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Easy Returns with Our Online Return System

Thanks to our strong return shipping agreements with leading carriers, we have made the return process simple, fast, and highly cost-effective for our customers.

To start a return, please click on the relevant return link. On the page that opens, enter your order number and the email address used when placing your order, then click the “Create Return” button to initiate the process.

You will be asked to complete the required fields, such as the reason for return and the product(s) you wish to return. After selecting your preferred return shipping carrier, your return request will be submitted to us for review.

Once your request is approved, you will be guided to a secure payment step where you can easily complete the return shipping fee payment using your credit card. After the payment is completed, our system will automatically generate and provide you with a return shipping label.

Please print the return shipping label and attach it securely to your package. Then, simply take the package to the designated address of the shipping carrier you selected and hand it over for shipment.

After your return shipment arrives at our warehouse and is inspected, your refund will be processed and issued back to the original payment method used for your order.

For any questions regarding returns, feel free to contact us at contact@insigneart.co.uk.